Policy & FAQs

  • What are individual eyelash extentions?

Individual eyelash extensions are synthetic silk, real mink, or 3D-6D+ lashes that are individually applied to your natural lashes to enhance its length, thickness, and fullness.

  • What is the process of getting individual eyelash extentions?

Prior to the application, you will consult with a trained stylist to discuss your desired look. He or she will examine your natural lashes and design a customized look that is best suited for you. Clients will then lay on a plush bed and keep their eyes closed during the application process. The stylist will carefully isolate each of your natural lashes and apply an individual eyelash extension using a high quality lash adhesive. Lashes are never applied to the skin or clumped together.

  • How long is the individual eyelash extention process?

The process of applying a full set of eyelash extensions generally takes an upward of one and a half hours. Lashes are carefully separated and extensions are applied to only one natural lash at a time. Refilling takes a considerably less amount of time depending on how often you come back for a fill.In order to assist you in planning your schedule, we have provided the allotted times for services on our service page.

  • Do you take wakl-ins?

Yes, we do accept walk-ins upon availability. However, our services can take some time, so appointments are recommended.

  • How can I make an appointment?

Appointments are best made in person or over the phone during normal business hours.

You may also submit appointment requests through our online booking system. Once submitted, our receptionest will call to confirm the booking of your appointment.

  • What do I need to do to get ready?

If this is your first time coming for eyelash/eyebrow extensions, please arrive at least 15 minutes prior to your appointment time to complete registration forms and consult with a stylist about your desired look.

Do not chemically treat your eyelashes (e.g., tinting, perming, etc.) 24 hours prior to your appointment.

Do not apply heavy creams, lotions, or oils to your face 24 hours prior to your appointment.

Avoid bending and twisting your eyelashes; do not rub or sleep on them.

Do not curl your eyelashes on the day of your appointment.

Come in with a clean face, bare of eye and face cosmetics, including foundation, concealer, eye makeup, mascara, and eye or facial creams and serums. Do not use an oil-based cleanser or makeup remover.

If you cannot come in with a clean face, please arrive early to cleanse your eye area before the start of your appointment in order to maximize your time with the stylist.

Bring your eyeglasses/contact lens case. If wearing contact lenses, they should be removed upon arrival. It is recommended that you do not reinsert your contact lenses for at least 3 hours after the eyelash extension procedure.

It is also recommended that clients take a shower beforehand as you should avoid water/liquids for the first 24 hours following the eyelash/eyebrow extension application.

  • What is your cancellation/no-show policy?

*Our 24-hour cancellation policy requires you to cancel or reschedule at least 24 hours before your appointment time. A $20 fee is applicable when cancelling or rescheduling your appointment within the 24-hour window. Clients who are more than 15 minutes late will be considered a no-show and charged a nonrefundable $20 fee.*By booking an appointment, all clients agree to the cancellation/no-show policy.

*Base on different booking history, fee will be requested or not requested while booking.*